R12 in the Real World – Croydon Re-implements R12.

If you get a chance to hear Croydon Council’s presentation on Re-Implementing R12, then take it. It left me thinking “this is how it should be done”.

Kathryn and Christian make a great double act as they share their experience with re-implementing R12 at Croydon Council. While I can’t vouch for the actual result, the presentation left me thinking that “this is how an implementation should be done”. Apart from some potentially disturbing images (of escalators and bricks through windows) here are some of the points I took away:

• Involve all stakeholders early. Get high level support, but also work from the bottom up
• Make a Vision instance widely available and encourage users to get to know R12.
• Ensure that the users own their processes, drive the requirements early on and take their responsibility seriously
• When requirements gathering, find the users who actually understand the process, not just those perform the segmented actions.
• Upgrading means you bring through all the legacy processes and customisations. Re-implementation allows you to take advantage of the R12 processes.
• Data migration and cleansing is a large and time consuming issue
• There is a problem with dunning letters, but Croydon have sorted it. (see http://blog.belife.co.uk/2009/07/15/staged-dunning-letters-and-upgrading-to-r12/)

Get a copy of the slides here http://www.ukoug.org/assets/uploads/library/intherealworldChristianAsante.ppt (slide 12 is a useful grid of lessons learnt/dos and don’ts)

This entry was posted on 06/08/2009 at 10:32 pm and is filed under 11i to R12 Upgrade. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.

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