True Professionalism
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I’ve recently been reading “true professionalism” (David Maister 1997). This book is a refreshing look at how to succeed as a professional services firm (subtitled “the courage to care about your people your clients, and your career). While the book is a good manual it also has some pithy statements which resonate deeply with my thinking and encourages me to build relationships in the provision of a great service (rather than trying to bank the cash in short term gain). Here’s some of the phrases I enjoyed thinking about:
- Believe passionately in what you do, and never knowingly compromise your standards and values. Act like a true professional, aiming for true excellence and the money will follow.
- One of the essential ingredients in executing the fast skill-building strategy is an active pursuit of frontier, asset-building work.
- The more you act selflessly and give clients honest advice, even when it may be counter to your own interests, the more trust you earn, and the more future business you get.
This entry was posted on 20/05/2009 at 03:04 pm and is filed under Book Reviews. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.